General terms and conditions

1.1 These General Terms and Conditions apply to sales contracts with private customers and companies concluded via the provider's website.

1.3 These General Terms and Conditions also apply to distance purchases made by other means, e.g. by telephone, fax or letter. They will be delivered to the customer in writing or electronically upon request.

2.1 The purchase contract is concluded with the seller:

VTT AG • Hardstrasse 47 • 4131 Muttenz
Handelsregister Kanton BL: CH-280.3.916.078-7
MWST-Nr.: CHE-108.020.998 MWST

You can reach our customer service for questions, complaints and objections on weekdays from 9:00h to 17:00h at the

telephone number +41 (0)61 717 98 98 and by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

3.1 The presentation of the products in the online shop is not a legally binding offer, but an invitation to order. All offers are valid "while stocks last", unless otherwise noted in the products. Errors excepted.

3.2 By clicking on the button "Send order" in the last step of the ordering process, you place a binding order for the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by means of an order confirmation by e-mail after receipt of your order.

4.1 Prices are quoted in CHF plus statutory value-added tax. Processing costs and transport insurance are included. Unless otherwise agreed, prices are ex works Muttenz (Incoterms: FCA Muttenz) plus delivery costs. In the case of shipment to areas outside Switzerland and Liechtenstein, additional customs duties and local taxes may be incurred for which the purchaser is responsible.

4.2 The provider reserves the right to change the prices at any time. The prices published on the order date apply to the customers.

4.3 If the order value is less than CHF 75.00, a small quantity surcharge of CHF 15.00 will be invoiced.

5.1 Delivery normally takes place within 3-7 working days. If a longer delivery period is necessary, the customer will be informed at the latest before this period expires. If no information is provided, the customer is only entitled to waive the delivery if he has notified the delay in writing and set a grace period of at least 2 weeks.

5.2 The buyer must inspect the delivered goods as quickly as possible and report defects immediately, at the latest within 7 days of delivery. Hidden defects can still be complained about even after commissioning or use of the goods.

5.3 The return of products is generally not possible. Products that have been specially ordered in the online shop are completely excluded from return or exchange, as these are special prices.

6.1 Invoices shall be issued from the time of delivery. Unless otherwise agreed in writing and confirmed by VTT, invoices shall be paid net within 30 days. Payment shall be made either by bank transfer or in cash.

6.2 When selecting the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

6.3 If the Buyer fails to meet the payment deadline, interest on arrears of at least 5% from the due date shall be due on the invoice amount. In addition, as of the second reminder, reminder charges of CHF 20.00 shall be charged to the defaulting payer.

7.1 The goods shall remain our property until full payment has been made. The buyer is obliged to treat the goods with care as long as they have not been paid for in full and ownership has passed to him.

7.2 In the event of default in payment or economic deterioration of the Buyer's financial situation, the Seller shall be entitled, at its discretion, to demand and take back the unrestricted surrender of the reserved goods. For this purpose, the Seller or the persons commissioned with the collection shall be granted the express right to enter the premises in which the items are located.

8.2 In the event of a defect, the Seller shall have the choice of remedying the defect free of charge or reducing the price in accordance with the reduced value, withdrawing from the contract or supplying a replacement.

9.1 The Provider undertakes to ensure security in systems, programs, etc., which belong to him and over which he has influence, in accordance with the latest technical standards and to comply with the rules of data protection.

9.2 Customers shall ensure the security of systems, programs and data within their sphere of influence. In their own interest, customers should keep passwords and user names secret from third parties.

9.3 The Provider is not liable for defects and malfunctions for which it is not responsible, in particular not for safety defects and operational failures of third companies with which it cooperates or on which it is dependent.

9.4 Furthermore, the provider is not liable for force majeure, improper action and disregard of risks on the part of the customer or third parties, excessive strain, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disturbances by third parties (viruses, worms, etc.) which occur despite the necessary current security measures.

10.1 Should individual provisions of these GTC be or become void or ineffective in whole or in part, the validity and effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or ineffective provisions shall be replaced by such provisions that come closest to the meaning and purpose of the invalid or ineffective provisions in a legally effective manner. The same shall apply in the event of gaps in these General Terms and Conditions.

11.1 Arlesheim shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law (OR).

08-2024 VTT AG